General terms and conditions of business
1. Contractual Relationship
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For the events "THE MATTERHORN STORY," a contractual relationship exists between the ticket purchaser and Freilichtspiele Zermatt GmbH.
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2. Ticket Orders / Sales
Tickets can be booked/purchased via our website www.freilichtspielezermatt.ch, by phone at +41(0)27 527 01 50, or at our box office. All reservations/bookings are binding. Reserved tickets must be collected no later than 60 minutes before the start of the performance.
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3. Admission
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The theater grounds open at 7:00 PM (1:30 PM on Sundays). The performance starts punctually at 7:30 PM (2:00 PM on Sundays). Latecomers will unfortunately not be admitted to the grandstand.
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4. Ticket Returns and Exchanges
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Returns or exchanges of tickets are generally not permitted. Ordered/reserved but uncollected tickets will be charged.
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5. Cancellation / Interruption / Bad Weather Policy
The organizer will endeavor to perform even in rain and adverse weather conditions, as long as the safety of spectators and performers is ensured. Delays or interruptions may occur.
If a performance is interrupted after 45 minutes, it is considered performed (no refund or rebooking). For performances canceled or lasting less than 45 minutes, a replacement performance will be scheduled, with the new date announced on www.freilichtspielezermatt.ch. Tickets remain valid for the replacement performance and will not be refunded. Only if no replacement date is possible will the ticket price be refunded or rebooked for another date (subject to availability).
Information on performance status is available on the day of the show from 11:00 AM (Thu–Sat) or 9:00 AM (Sun) at www.freilichtspielezermatt.ch.
No claims for reimbursement of travel, food, or accommodation costs can be made against the organizer.
If food or aperitifs have already been consumed at the time of cancellation, a new meal or aperitif can be booked for the new date at an additional charge.
6. Refunds for Event Cancellation
If an event is canceled with no available alternative dates, the ticket amount will be refunded. Tickets for canceled events must be sent by registered mail within 10 days (postmark date) along with bank details to:
Freilichtspiele Zermatt Englischer Viertel 9 3920 Zermatt
Refunds will be made cashless to a specified bank or postal account. For credit card payments, the refund will be credited back to the original card. Processing fees are non-refundable. Claims after the 10-day deadline are forfeited.
7. Ticket Validity
Tickets are checked at the entrance. Only tickets purchased through official sales channels are valid. Tickets must be protected from damage. Copying, altering, or imitating tickets is prohibited and will be prosecuted.
8. Copyright
Audio, image, and/or video recordings during performances are prohibited for copyright reasons. Commercial recordings require prior written consent from the organizer. Violation may result in expulsion without compensation.
9. Print@Home Tickets
Print@home tickets are machine-scanned at entry. If the QR code or ticket number is unreadable, admission is denied without refund. The first holder of a Print@home ticket is granted entry; subsequent attempts are blocked. Tickets must not be copied or altered. They should be protected from dirt and damage.
10. Smoking Ban / Safety
Smoking is strictly prohibited in the grandstand area. Visitors may not bring items that could endanger others. Visitors must follow all safety instructions given by the organizer or its assistants before, during, and after the event. The organizer may deny entry or expel visitors who fail to comply.
11. Internet
Users accessing the Freilichtspiele Zermatt GmbH website agree to the terms below (subject to changes):
Freilichtspiele Zermatt GmbH is not liable for direct, indirect, or consequential damages related to website access or linked pages. No guarantee is provided for the accuracy, reliability, or completeness of information on www.freilichtspielezermatt.ch.
Freilichtspiele Zermatt GmbH is not responsible for transmission errors, technical faults, system failures, or illegal interference in IT systems.
The website information is for private and informational use only and may be changed without notice.
12. Liability
Freilichtspiele Zermatt GmbH accepts no liability for material, personal, or financial damages related to event organization and execution.
13. Clothing
The open-air theater takes place at 2,600 meters above sea level. Warm clothing, blankets, and rain protection are recommended (umbrellas are not allowed in the grandstand). The grandstand is uncovered.
14. Children
Children aged 10 and above are admitted as spectators. Children under 10 are not allowed for safety reasons.
15. Animals
Animals are not allowed on the theater grounds for safety reasons.
16. Severability Clause
The invalidity of individual provisions does not affect the validity of the entire terms and conditions. The organizer and ticket buyer agree to replace invalid provisions with legally effective ones that align with the intended purpose.
17. Applicable Law and Jurisdiction
The contractual relationship is subject to Swiss law. The place of jurisdiction for all disputes arising from the contract is Bern, Switzerland.
Zermatt, October 2024 – Subject to change.